Our Mattress Guarantee Is Simple:
We want you to make your purchase with confidence. And we know that even after making a careful selection, sometimes people need a different level of comfort. If you wish to exchange your mattress, we will make an exchange for you for up to 100 days after delivery. (An increase in price requires payment for the price difference. Exchange covers same size, limit 1 exchange per customer.) All you have to pay is a $99 processing fee. We will cover all other expenses. Find out more about our guarantees and policies here.
All we ask is that you spend at least a few weeks getting used to your new mattress first, before we process an exchange. Sleeping on a new (or any different) mattress takes a few weeks to get used to, and with that familiarity you can know for sure you're making the right decision.
Of course, if your new bed set is damaged in shipment, we will exchange it right away for you at no charge. Just make note of the damage on the shipper's receipt and give us a call so we can assist.
What about refunds? Please be aware your mattress purchase is non-refundable.
Call 1-800-324-5150 Monday through Friday 8:00 am to 6:30 pm. Saturday-Sales Only 10:00 am to 4:00 pm. (Eastern Time)
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