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Company Background
BrandName Mattress is a leading midwest mattress retailer. Through our tremendous volume, we are able to get the best prices for you from the leading manufacturers. As part of the Mattress USA, Inc., group of companies, we are authorized retailers for all of the products that we carry. All products come with full manufacturer's warranty. We built our business one customer at a time, and we're proud of the great business we've built on our reputation of superior value and service.
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Business Philosophy
We built our business one customer at a time, and we're proud of the great business we've built on our reputation of superior service. We've also built our business one employee at a time, and we're proud of the shared values carried by each and every one of our team members. Offering great value and service to our customers, while fostering an enthusiastic team culture, is what drives our business.
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Contact Info
BrandName Mattress
Mattress USA, Inc.
1289 Ricket Road
Brighton, MI 48116
E-mail us
800-880-7984 Toll Free Sales
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Sales Tax
BrandName Mattress only collects sales tax on Michigan & Indiana purchases. No sales tax is collected on any orders outside of Michigan & Indiana!
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Order Cancellations
Most orders can be canceled anytime prior to your home delivery (Orders may be canceled within 48 hours of placing an order without any fee. Orders after 48 hours that can be stopped from shipping, will only be charged a 2% processing fee. Any orders canceled after that time that are not able to be stopped with the vendor could be subject to an additional 15% restocking fee. Orders being shipped Next Day/Express Delivery must be canceled before shipment. ) To cancel an order, call us at 1-800-880-7984.
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Order Returns
Bedroom furniture and bedding accessory purchases are 100% refundable for 30 days from delivery. Returned merchandise needs to be undamaged and packed in the original packaging materials. Customer is responsible for return shipping charges. To process a return, just give us a call.
Mattress orders can be returned for a comfort exchange under our 30 day Guarantee. If you wish to exchange your mattress, we will make an exchange for you for up to 30 days after delivery. (An increase in price requires payment for the price difference.) All you have to pay is a $99 processing fee. We will cover all other expenses. Please be aware your mattress purchase is non-refundable.
All we ask is that you spend at least a couple of weeks getting used to your new mattress first, before we process an exchange. Sleeping on a new mattress (or a different mattress; like in a hotel) takes a few days to get used to, and with that familiarity you can know for sure you're making the right decision.
Of course, if your new mattress or bed set is damaged in shipment, we will exchange it right away for you at no charge. Just make note of the damage on the shipper's receipt and give us a call so we can assist.
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Manufacturers' Warranty
All the products we sell are factory new and come with full manufacturer warranty. The warranty service can be arranged through the manufacturer anywhere in the United States. If you need assistance obtaining warranty service, give us a call.
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Comfort Guarantee
Make your mattress purchase with confidence. We know that even after making a careful selection, sometimes people need a different level of comfort. If you wish to exchange your mattress, we will make an exchange for you for up to 30 days after delivery. (An increase in price requires payment for the price difference.) All you have to pay is a $99 processing fee. We will cover all other expenses.
All we ask is that you spend at least a couple of weeks getting used to your new mattress first, before we process an exchange. Sleeping on a new mattress (or a different mattress; like in a hotel) takes a few days to get used to, and with that familiarity you can know for sure you're making the right decision.
Of course, if your new bed set is damaged in shipment, we will exchange it right away for you at no charge. Just make note of the damage on the shipper's receipt and give us a call so we can assist.
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About Delivery
Convenient mattress delivery to anywhere in the continental United States in as little as one week!
Within days of placing your order, your new mattress is on its way to your home. When the mattress gets to your local community, you'll be called by the local delivery agent to arrange a date and time (weekdays between 8 and 5) to make the delivery. Individually purchased bedroom furniture or bedding accessories may be sent directly to you via UPS.
As part of the delivery service, you'll be called about a week after order to schedule the delivery date to your home.
Your Delivery Options:
FREE White Glove Delivery: Delivered in 2-3 Weeks The delivery people will bring the new mattress(s) into your home, unpack them, put them where you'd like, and set them up (up to 1/2 hour minor assembly!) Then the packaging materials can be removed for you as well. Delivery does not include removing old bedding products.
Get It Fast Delivery: Delivered in as soon as two days For an additional fee, we will express ship your order. For a Stearns & Foster order, your order will also include White Glove service and arrive in 5-9 Days. For a Sealy order, your express shipment will be curbside only and arrive in as soon as two days.
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Low Price Guarantee
We offer the best value on a new mattress! We will beat any competing price on a new mattress or bed, on or off the web! We will also reimburse you the difference if you find a lower price within 30 days after purchase.
(Price comparison will include all applicable order charges including, but not limited to product price, comparable service delivery charges, fees and taxes.. Manufacturer Unilaterally Priced products, financing offers, clearance or closeout prices, prices on used, damaged, returned, open box or display merchandise, or rebates excluded. Must receive claim within 30 days of purchase. We will also price match 100% to our site within 30 days of purchase. Qualifying decision on Low Price Guarantee rests solely with BrandName Mattress.)
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Shipping Damage
Of course, if your new bed set is damaged in shipment, we will exchange it right away for you at no charge. Just make note of the damage on the shipper's receipt and give us a call so we can assist.
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Order Tracking
You can check the status of your order, starting the next business day after your purchase, by clicking on the Order Tracking link at the bottom of our website.
About a week after order, you'll be called by the delivery agent to schedule your delivery. (UPS orders will be sent direct.)
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